Changes to Website Services in 2019

Changes to website updates, backups and security in 2019

Epsoft Computer Services WA started as a hobby business many years ago. We have always endeavoured to provide a good service at a reasonable rate.

As most of you are business owners, you are aware that time equals money and there are only so many hours in a day.

As our client base has grown over the years, the amount of time it takes to keep all of your websites up-to-date has become a large part of running our business. We have been doing this for you, behind the scenes and at no cost to you, since your website was built.

As of March 01 2019 we will no longer be able to update your website core files and plugins at no cost.

What this means for you and your website

As we have always maintained, it’s your website….. We are now handing the responsibility for your website back to you.

Checking your website for updates

To check your website for updates, simply log in to your website – or and log in with your credentials. If you are not sure how to do this, or don’t know what your credentials are, contact us and we will assist you.

Once you have logged in you will be on the “Dashboard”. From there, simply look at the admin menu on the left of your screen and just under “Dashboard” you will see “Updates”.

From any other admin page you can hover your mouse over the “Dashboard” menu item on the left of the screen and a sub menu will appear showing “Updates”

If there is a circle with a number in it next to “Updates” then there are updates available.

Updates can include:

  • WordPress Core Updates
  • Plugin Updates
  • Theme Updates
  • Translation Updates

Please perform this check prior to March 01 2019. If there are updates available and you contact us prior to March 01 2019 we will perform these updates at no charge and make your your website is performing properly.

If you contact us on or after March 01 2019 we will be happy to update your website but you will be charged. Charges will depend on the amount of work required.

Performing Updates

You have two options here:

  1. You can perform the updates yourself – Please note that we will take NO responsibility if these updates break your website
  2. You can ask us to perform these updates – We will perform the updates and make your your website performs properly

As of March 01 2019, website updates will become part of a Services and you can sign up for one or more of these service on the services page –